YOUR SATISFACTION IS OUR GOAL! If you are not completely satisfied with your purchase, simply
contact us within 30 days of your invoice date for a no hassle exchange or return.
STEP 1: NOTIFY SKD OF YOUR ITENT TO RETURN
To qualify for a return or exchange send an email request to
firstname.lastname@example.org with the following information:
- Full Name
- Phone Number
- Email Address
- Order Number
- Name of the product you are returning
- Reason for the return
NOTE: To expedite your return request, please be sure to include all information above in your
email. Otherwise, your refund/exchange could be delayed. Within 2 business days, a Customer
Service representative will email you instructions on how to return your item.
DEFECTIVE ITEMS: Every effort is made to ensure that you receive products free from
manufacturer's defects. However, if you receive a product that is defective, you must report this
problem within 3 days of receipt using the notification procedure outlined above.
STEP 2: SHIP YOUR ITEM TO SKD
- Upon receiving email instructions from a Customer Service Representative package the item
for shipment and address it to the address provided.
- Returns must include a copy of the original invoice with the "Reason for Return" written on
- Returns must include all components of the original manufacturer’s package.
- For your protection, we strongly suggest you insure your package for shipment. Swords,
Knives, and Daggers cannot be responsible for returned packages that are lost in the mail.
If you have any questions or would like to check the status of a return, please email us at
** Note about "re-sellable condition": items must be clean, undamaged and returned in the original
packaging. Items displaying excessive wear are not eligible for a refund.
- A request to return an item must be submitted within 30 days of the invoice date.
- In the event your product is damaged or the wrong item(s), SKD will pay for the merchandise
to be returned. Otherwise, initial shipping fees are not refundable. Return shipping charges
are at the expense of the customer.
- All items must be returned in "re-sellable condition" ** to qualify for a return or exchange.
- Once SKD receives your returned item, it will be examined to determine if it is in re-sellable
condition. Please allow up to 7 business days, after it is received, for inspection and
processing of the returned item. If the item is re-sellable, a refund will be issued to your
credit card (minus the original shipping fees)
- If the item is found not to be in re-sellable condition, a Customer Service Representative will
contact you to notify you of the inspection. Items that are not re-sellable will be shipped back
to you, at your request and expense.